Privacy Policy

1. Introduction

Multisports SA ("we," "our," or "us") operates the Raketa mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using Raketa, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our App.

2. Company Information

3. Information We Collect

3.1 Personal Information

When you register and use Raketa, we may collect:

• Name and username
• Email address
• Phone number
• Date of birth
• Gender
• Profile photos
• Location data (with your permission)
• Payment information for subscriptions and purchases

3.2 Match and Activity Data

• Match posts you create
• Sports preferences and skill levels
• Match participation history
• Friendship connections
• Chat messages and communications

3.3 Technical Information

• Device information (device type, operating system)
• IP address
• App usage analytics
• Log files and error reports
• Push notification tokens

3.4 Location Information

With your explicit consent, we collect location data to:

• Show nearby matches and players
• Improve match recommendations
• Provide location-based services

4. How We Use Your Information

We use your information to:

• Create and manage your account
• Facilitate match creation and player connections
• Process subscription payments 99 SAR/month
• Process boost purchases 1x Boost 23 SAR 3x Boost 60 SAR
• Enable chat and friendship features
• Provide customer support
• Send important notifications about matches and app updates
• Improve our services and user experience
• Comply with legal obligations

5. Information Sharing and Disclosure

5.1 With Other Users

• Your profile information (name, photo, sports preferences)
• Match posts you create
• Public activity within the app

5.2 With Third Parties

We may share information with:

• Payment processors for subscription and purchase transactions
• Cloud service providers for data storage
• Analytics services to improve app performance
• Legal authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing
• Regular security assessments
• Limited access to personal data on a need-to-know basis

7. Your Rights and Choices

7.1 Account Management

• Update your profile information
• Delete your account and associated data
• Manage privacy settings

7.2 Communication Preferences

• Opt out of non-essential notifications
• Control who can contact you through the app

7.3 Data Access and Portability

• Request a copy of your personal data
• Request correction of inaccurate information

8. Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide our services
• Required for legal, tax, or accounting purposes
• Typically no longer than 7 years after account deletion

9. Children's Privacy

Raketa is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Saudi Arabia. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember your preferences
• Analyze app usage
• Improve user experience
• Provide personalized content

12. Third-Party Services

Our App may contain links to third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• In-app notifications
• Email notifications
• Updates on our website

Continued use of the App after changes constitutes acceptance of the updated policy.

14. Compliance with Saudi Arabian Laws